Last updated: September 2026
This Privacy Policy explains how Tenngoss (“we”, “us”) collects, uses and protects your personal information when you visit our website or place an order.
Information we collect
- Order information: your name, billing and shipping address, email address, phone number and the products you purchase.
- Payment information: payments are processed by our third-party payment provider. We do not see, receive or store your full card details.
- Account information: if you create an account, your login details and order history.
- Technical information: IP address, browser type, device and pages visited, collected through cookies and similar technologies.
- Communications: messages you send us through our contact form or by email.
How we use your information
- To process and deliver your orders and send order confirmations, dispatch notices and tracking information.
- To respond to your questions and provide customer support.
- To prevent fraud and keep our site secure.
- To send marketing emails only if you have opted in. You can unsubscribe at any time using the link in every email.
- To improve our website and products.
Sharing your information
We share information only with service providers who help us run the store: our payment processor (to take payment), shipping carriers (to deliver your order), our hosting and email providers, and, where required, legal or regulatory authorities. We never sell your personal information.
Cookies
We use essential cookies to make the site and checkout work (for example, to remember your basket), and analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Data retention
We keep order records for as long as required for tax, accounting and legal purposes. Account information is kept until you ask us to delete your account.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, or to object to its processing. To exercise these rights, contact us.
Security
Our website uses SSL encryption, and payment processing is handled by a PCI-DSS compliant provider. While no method of transmission is 100% secure, we take reasonable measures to protect your information.
Children
Our website is not directed at children under 18, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
Questions about privacy? Reach us via the contact page.