Our policy at a glance
- 30-day returns on unopened, sealed products in their original packaging.
- Full refund of the product price to your original payment method.
- Damaged, faulty or incorrect items are replaced or refunded at no cost to you, including return shipping.
What can be returned
You may return any product within 30 days of the delivery date provided it is unopened, unused, with all seals intact and in its original packaging. For hygiene and safety reasons we are unable to accept returns of consumable products (drinks, capsules, sachets, soap) that have been opened, unless they are faulty.
How to start a return
- Contact us with your order number and the item(s) you wish to return. We will reply within one business day with return instructions and the return address.
- Pack the item securely in its original packaging.
- Send it back using a tracked service. Unless the item is faulty or we made a mistake, return shipping is paid by the customer.
Refunds
Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Damaged, faulty or incorrect items
Please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund — including any shipping you paid — whichever you prefer.
Cancellations
You may cancel an order for a full refund at any time before it is dispatched. Contact us as soon as possible with your order number.
Questions?
Email us any time via the contact page. We are happy to help.